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- Privacy Policy
Heyn Group Limited Privacy Policy
1. General
Heyn Limited (company number NI634050) having its registered office at 1 Corry Place, Belfast Harbour, Belfast BT3 9AH ("Heyn", "we", "our" and "us") is committed to protecting and respecting your privacy. For the purpose of the General Data Protection Regulations 2018, the data controller for all Heyn group companies is Heyn Ltd (company number NI634050).
This policy (together with any terms of use for our website at www.heyn.co.uk/ ("our website"), and any specific terms and conditions that apply to our provision of products and services to you from time to time, and any other documents referred to in this privacy policy) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.
Please note: Data will only be processed where consent has been given.
2. Information we may collect from you.
i. Information you give us:
You may give us information about you by filling in forms on our website or by otherwise engaging or corresponding with us by phone, e-mail or otherwise, including in relation to purchasing products and services from us. This includes information you provide when you register to use our website, subscribe to our service, search for a product or service, place an order on our website, make an enquiry, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey, and when you report a problem with our website.
The information you give us may include:
your name
your address
your e-mail address
phone number
financial and credit card information.
Please note: Financial and credit card information is not held on our servers or processed on our website. We use Opayo and Paypal for all payments and no employee within our organisation has access to your complete financial information.
ii. Information we collect about you:
We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
With regard to each of your visits to our website we may automatically collect the following information:
a. Technical information, including the Internet protocol (IP) address used to connect your computer or device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
b. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
c. Information we receive from other sources
We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
3. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. You can read more about our cookies policy here
4. Uses made of the information
We use information held about you in the following ways:
i. Information you give to us. If consent is provided, we will use this information:
a. to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
b. to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about where you have consented for us to do so.
c. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those that were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way for marketing purposes we will not do so.
d. to notify you about changes to our service.
e. to ensure that content from our website is presented in the most effective manner for you and for your computer.
ii. Information we collect about you. We will use this information:
a. to administer our website and for internal operations, including troubleshooting, data analysis and testing.
b. to improve our website to ensure that content is presented in the most effective manner for you and for your computer or other device
c. to allow you to participate in interactive features of our service, when you choose to do so as part of our efforts to keep our website safe and secure
d. to measure or understand the effectiveness of advertising we or our affiliates serve to you and others, and to deliver relevant advertising to you
e. to make suggestions and recommendations to you about products or services that may interest you where you have consented for us to do so.
iii. Information we receive from other sources. We may use this information only to provide an agreed service to the customer providing consent has been given.
5. Disclosure of your information
i. Subject to our legal obligations of confidentiality set out in paragraph 1 above, we may share your information as follows:
a. We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We will only do so where a legitimate business purpose exists.
b. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
c. Analytics and search engine providers that assist us in the improvement and optimisation of our website only.
d. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
ii. We may also disclose your personal information to third parties:
a. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets to facilitate the sell and delivery.
b. If Heyn or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
c. If we, or any third parties with whom we sub-contract, are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (as may be adopted by us from time to time) or terms and conditions of trading which can be found on our website and other agreements; or to protect the rights, property, or safety of Heyn, our customers, our employees or others (including our third party sub-contractors). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
d. Where you have otherwise consented to disclosure.
6. Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order or booking, the processing of your payment details and the provision of support services. By submitting your personal data to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All personal data that you provide to us is stored on our secure servers. Any payment transactions will be encrypted on Opayo or Paypal. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We take protecting your personal information seriously and are continuously developing our security systems and processes. Some of the controls we have in place are:
We limit physical access to our buildings and user access to our systems to only those that we believe are entitled to be there
We use technology controls for our information systems, such as firewalls, user verification, strong data encryption, and separation of roles, systems & data
Systems are proactively monitored through a “detect and respond” information security function;
We utilise industry “good practice” standards to support the maintenance of a robust information security management system; and
We enforce a “need to know” policy, for access to any data or systems.
7. Your rights
Your rights in relation to personal information we process include:
a. the right to access a copy of the personal information we hold about you
b. the right to correction of inaccurate personal information we hold about you
c. the right to restrict our use of your personal information
d. the right to be forgotten
e. the right of data portability
f. the right to object to our use of your personal information
In addition to any other rights you may have (including legal or as otherwise set out in this privacy policy) you have the right to ask us at any time not to process your personal data for marketing purposes by contacting us at our "Contact Us" and “Manage Your Subscriptions” section of our website which can be found at: http://www.heyn.co.uk/contactus.aspx. Here you can manage your subscriptions and opt out of an unwanted marketing.
8. Access to information
The General Data Protection Regulations (GDPR) 2018 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
9. Links to other websites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on our website. Please check back frequently to see any updates or changes to our privacy policy.
11. Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Marketing, info@heyn.co.uk
Heyn Handling Solutions, 1 Corry Place, Belfast BT3 9AH